Where to Ask About Adult Diapers: Manufacturers’ Advice Lines [2026 Guide]

English translation of an article originally published in Japanese on April 28, 2021. Read the Japanese original (Japanese). Product information and dates refer to the original article. Images and manufacturer videos may contain Japanese.

Manufacturers’ diaper advice lines

The right type and size of adult diaper depend on the user’s physical condition and care methods. If you wonder which to choose, face persistent leakage, or are unsure how to fit one, contacting a manufacturer’s advice service is one option. This article introduces telephone advice services from six adult diaper manufacturers. Opening hours may change, so check each company’s official website before calling.

Calls from within Japan only

These telephone advice services are intended for callers in Japan. The 0120 toll-free numbers listed below can only be called from within Japan and cannot be reached from overseas. If you are outside Japan, please check the manufacturer’s official website for other contact options.

Hiroshi Yagi

Some manufacturers provide advice lines for people having difficulty choosing diapers.

Unicharm Iki-Iki Dial

Specialist advisers answer questions by telephone about care for older people and Lifree products.

Tel：0120-041-062

Open: Monday–Friday (excluding public holidays)
Hours: 9:30–17:00

* Please refrain from asking about medical conditions.
* Please take care to dial the correct number.

Reference Iki-Iki DialUnicharm official website

Livedo Corporation Refre Customer Advice Service

Advice is also available about continence care involving disposable diapers.

Tel：0120-271-361

Hours: 9:00–17:00 (excluding Saturdays, Sundays, public holidays, the year-end/New Year period, and summer closure)

* Please refrain from asking about medical conditions.

Reference Refre Customer Advice ServiceLivedo Corporation official website

Kao Relief Fureai Dial

Are you concerned about diaper selection, trapped heat and moisture, leakage, odors, or other toileting problems?

Tel：0120-062-110

Hours: 10:00–16:00 (excluding Saturdays, Sundays, and public holidays)
Specialist advisers help you address your concerns.

Reference Fureai DialKao official website

Oji Nepia Nepia Tender Anshin Dial

Specialist advisers answer inquiries about products and toileting care.

Tel：0120-701-272

Hours: weekdays 10:00–15:00. Check the latest opening information on Oji Nepia’s official website before calling.

Reference Nepia Tender Anshin DialOji Nepia

Nippon Paper Crecia Moshimoshi Advice Service　

Female specialist advisers, including public health nurses and people with caregiving experience, provide attentive advice about continence care and caregiving.

Tel：03-6870-2722

Open: Monday–Friday (excluding public holidays)
Hours: 10:00–16:00

* Advice about medical conditions is not provided.
* Inquiries sent by email will receive an email response.

Caution

Crecia Moshimoshi Advice Service is not a toll-free number.

Reference Crecia Moshimoshi Advice ServiceNippon Paper Crecia